Shipping & returns policy
We at MONKSTORY know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
Depending upon the location, the product is shipped to you within 5-7 days.
Free shipping across only on products above Rs 1000.
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
We at MONKSTORY.COM work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 7 days of delivery.
7 days easy returns policy subject to the following conditions:
-The product must be returned without any scratches or damage.
-Must be returned in its original packaging.
-An amount of Rs 150 will be deducted for any kind of return or exchanges.
-Must not be a sale item. All products on sale are non-refundable.
-No refunds unless the products received were damaged
-Any item less than Rs 1000 cannot be returned unless received in a damaged condition.
We will arrange for the product pickup from your location unless specified otherwise. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit. We will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you.
Send us the order number with a snapshot of the product wished to be returned at email@example.com