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Privacy policy

Privacy Policy –

THE MONK respects your privacy. This Privacy Policy outlines the manner in which your data is collected and used by SSL. You are advised to read the Privacy Policy carefully. By accessing the services provided by MONKSTORY INDIA PRIVATE LIMITED you agree to the collection and use of your data by our website: '' in the manner provided in this Privacy Policy

We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you. We will keep said information for as long as we are either required to by law, or as is relevant for the purpose for which it was collected. You can visit our website and browse without having to provide personal details. During your visit to the website, you remain anonymous and at no time can we identify you unless you have an account with us and log on with your username and password.

Information that may be collected from you

MONKSTORY INDIA PRIVATE LIMITED collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly note that MONKSTORY does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and are securely transmitted to your card issuer for obtaining an authorisation decision. At no time during the purchase process or thereafter does MONKSTORY have access to or store your complete card account information.

We may collect additional information in connection with your participation in any promotions or contests, if offered by us, as well as information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from 'cookies' sent to your browser from web server cookies stored on your hard drive, including but not limited to:

  • Computer-identification information
  • IP address, assigned to the computer which you use
  • The domain server through which you access our service
  • The type of computer you're using
  • The type of web browser you're using while you are transacting on our website, personally identifiable information collected about you may include:
  • First and last name
  • Email addresses
  • Contact details including phone numbers
  • PIN/ZIP code
  • Demographic profile (age, gender, occupation, education, address and durables owned)
  • Personal preferences and interests (such as books, movies, music and so on)
  • Your opinion on services, products, features on our websites
We may also collect the following information about:
  • The pages you visit/access
  • The links you click on our website
  • The number of times you access the page
  • Things you view, add to bag, add to wish list
  • Other websites you open simultaneously while browsing on ours
  • Personal preferences and interests (such as books, movies, music and so on)
  • Your opinion on services, products, features on our websites
You may terminate your account at any time by writing to us at, from the email ID you have used for creating your account login, and using 'Please close my MONKSTORY account' as the subject. We will disable access to your account within 5 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account. 

    How is this information used?
    We use your contact information to send you:

    • Password reminder and registration confirmation.
    • New arrivals and special offers.
    • Changes in the service policies or terms of use.
    • Event-based communications such as order information, renewal notices, invites, reminders etc.

    Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

      We use your personal information to:

      • Improve personalized features on our websites to enhance your shopping experience.
      • To contact you for your account/profile related matters or any other reason as may be necessary.
      • To provide services requested by you; for example, to deliver merchandise ordered by you.
      • To preserve social history as governed by existing law or policy.

      We use anonymous traffic information to:

      • Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
      • Recognize your usage privileges to our website.
      • Administer and manage smooth functioning of our website by diagnosing problems.
      • Track your session and activities so that we can understand better how people use our website.

      Whom do we share your information with?

      We do not share, rent or sell your information with third parties except our agents and alliance partners


      We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit/debit card processing companies to process the payment for goods and services ordered from MONKSTORY website. These entities do not retain, store, share or use personally identifiable information for any other purposes.

      Alliance Partners

      We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by MONKSTORY INDIA PRIVATE LIMITED.

      We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.

      We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

      • Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure
      • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person violations of Terms and Conditions or to defend against legal claims
      • We have your permission to provide products or services you've requested
      • We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.

      The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank's system or order forms, they encrypt that information using secure socket layer technology (SSL).

      We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

      If you have any questions about security on our website, you may email us at:


      The acceptance of cookies is not a requirement for visiting the site. However we would like to point out that the some functionality on the site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the site. We only use cookies for your convenience in using the site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to or to find out about removing them from your browser, go to

      Policy Updates

      We reserve the right to change or update this policy at any time as may be necessary. Such changes shall be effective immediately upon posting to this website.

      If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

      If we make material changes to this policy, we will notify you through the email id that you have submitted to us.

      If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.